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VTB Bank (Armenia) promises in-depth analysis of a technical fault halting operation of its processing center

10.03.2014 19:04

VTB Bank (Armenia) promises in-depth analysis of a technical fault halting operation of its processing center

YEREVAN, March 10. / ARKA /. VTB Bank (Armenia) will make an in-depth analysis of a situation that resulted in a major technical fault last week halting the operation of its processing center in order to avoid its repetition in the future, head of the bank’s operations department, Armen Sargsyan, said today.

Speaking at a news conference he said the bank’s processing centre has been operating since 2003 and last week failure was the first such large-scale and continuous. The fault was reported March 4 at 13:20 - banking cards were not served by ATMs and requests were not answered.

He said ATMs did not work because the problem was with the processing center that gives orders to all ATMs, but not within the ATM network. He explained that all the programs managing the work of ATMs, POS- terminals, security and customer information via SMS are controlled from a single center, which reports every second about customers’ accounts balances.

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