19.07.2016 18:43
YERЕVAN, July 19. /ARKA/. Unibank OJSC has completed its transition to Protobase Laboratories Company’s ProtoCRM system, which belongs to the new-generation CRM system, Mesrop Hakobyan, deputy chairman of the bank’s board and operational services and information systems director, told journalists on Tuesday.
Automation of the lending process allowed Unibank to assess solvency of borrowers and to compose the clients’ profiles based on its own statistical data without taking into account human factor in making decisions on lending.
The automated analysis of the loan portfolio contributes to formation of the base of high-quality borrowers, to enhancement of the quality of the credit portfolio and to reduction of the bank’s lending risks.
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