YEREVAN, February 6. /ARKA/. Unibank has launched automation and centralization of the procedure of processing customers’ applications on the basis of the CRM-system. The project partner is Protobase Laboratories, with which Unibank has been cooperating since 2013 in the spehere of introducing latest IT solutions.

The launching of the most up-to-date system for processing customers’ applications, developed by Protobase Laboratories, will allow Unibank in a short period of time and with least expenses to create a consolidated information database, to improve the efficiency of collective work and customer feedback.

The CRM system not only accumulates information, but also allows the bank’s subdivisions to cooperate in a coordinated manner and track the work process.

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Unibank has automated the process of providing unsecured loans to small business by starting to use a new CRM-system developed by Protobase Laboratories company, the bank’s press office reported on Thursday

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Tags: CRM-system, loan applications, Unibank, «Protobase Laboratories»

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